Trip deposits are due upon booking and are generally non-refundable.
Within five weeks prior to trip departure (0-34 days):
- You are responsible for 100% of trip fees. No refunds issued.
- For a few types of extenuating circumstances, we may be able to credit your deposit to a future trip. (Note: Credit must be used within one year of the original trip departure date.)
Five to ten weeks prior to trip departure (35-70 days):
- We will refund up to 50% of your trip fee, minus your deposit.
- For a few types of extenuating circumstances, we may be able to credit your trip fee to a future trip. (Note: Credit must be used within one year of the original trip departure date.)
Ten weeks or more prior to trip departure (71+ days):
- We will issue a refund of all trip fees paid, minus your deposit.
- Deposit may be credited to a future trip. (Note: Credit must be used within one year of the original trip departure date.)
Our cancellation policy is based on the allocation of Wilderness Inquiry resources required for your adventure upon booking (permits, staffing, trip planning, and bookings). Our policy, including non-refundable deposits, ensures we can continue to serve our mission.
If you have contracted with Wilderness Inquiry for a private group experience, please note that you are responsible for the full balance of the trip, even if your final group size is smaller than initially agreed upon. Wilderness Inquiry allocates staffing and resources several weeks in advance of a trip based on the contracted group size. If you would like to add participants to your group prior to the trip start date, please contact us as soon as possible. We will make every attempt to accommodate your request, with associated per-person fees, if resources are available.
Wilderness Inquiry reserves the right to make changes to a proposed itinerary, activities, or location due to inclement weather, unsafe conditions, or other unforeseen events.
In the rare event that Wilderness Inquiry cancels your trip, all fees (including the deposit) will be refunded or applied to a rescheduled or alternative trip. Unfortunately, we cannot be responsible for any personal expenses, such as airline tickets and other trip-related expenses. To protect your investment in your travel plans, we recommend purchasing travel insurance. Information on travel insurance is included in your trip confirmation packet.
We understand that uncontrollable and unfortunate life circumstances happen–such as the death of a family member, a significant change in health status, or loss of employment. We may make rare exceptions to our cancellation policy on a case-by-case basis. Please contact us if you have a unique circumstance and would like to discuss your situation.
Effective January 1, 2023